PRIVACY POLICY
Privacy Policy for TVS Training and Services Ltd:-
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Last updated on 01st June 2024
Your Privacy is of paramount importance to us. We are committed to safeguarding your privacy and protecting your Personal Data that is with us. This Privacy Notice outlines the details of the Personal Data we collect and process, how we handle it and the purposes for which we use it. Please read the following carefully to understand our practices regarding your Personal Data.
Throughout this document, the terms “we”, “us”, “our” & “ours” refer to TVS Training and Services the terms “you”, “your” & “yours” refer to YOU (the individual whose Personal Data we are referring to).
What Personal Data Do We Collect, Store and Process?
Categories of Personal Data that we collect, store and process are as follows:
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Demographic, Identity & Contact Data (for e.g., name, last name, email address, address, phone number, username).
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Communications details (for e.g., communication done through emails)
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Professional & Education (for e.g., Education Level, Work experience, etc.)
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Family & Relationships (for e.g., father’s name, Mother's Name, Marital Status, etc.)
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Medical and Health (for e.g., Blood Group, Covid 19 Vaccination Certificate, etc.)
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Financial Account Details (for e.g., Bank account details)
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Financial Transaction Details (for e.g., Payment reference details, Date of Payment, etc.)
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Training and Assessment (for e.g., Assessment Marks, date of assessment, etc.)
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Interests (for e.g., Program Interested in)
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Generated Data (for e.g., Batch Number)
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Online Identifiers and other Technical Data (for e.g., IP address, browser type, device identifiers)
Where Do We Collect Your Personal Data From?
We collect your personal data:
(a) When you visit our website and use the contact us facility.
(b) When you interact with us via our websites or use services on our websites, including customer support.
(c) When you fill in your details in our digital form for individuals interested in the programs offered by us.
(d) When you sign up to our LMS Portal.
(e) When you fill in your details in our registration form.
How Do We Use Your Personal Data?
We use your Personal Data for the following purposes:
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If you are sending a message via the contact us page or utilise the chatbot, we collect your personal data to respond to your queries.
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If you are a vendor or empanelled faculty, we collect your personal data for onboarding and invoicing purposes.
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If you visit our website, we process your personal data to optimize your website experience and customize content.
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If you are a prospective employee, we collect your Personal Data for employment evaluation purposes.
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If you are signing up with us on our LMS portal, we collect your personal data to provide information on the portal about the programs offered by TVS T&S and to conduct pre & post-course assessments.
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If you submit your personal data in our form for interested candidates, we will collect your personal data to contact you about programs offered by TVS T&S that you have shown / may be interested in.
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If you submit your personal data in our registration form, we collect your personal data for facilitating your participation in the program which you have registered.
On What Legal Grounds Do We Process Your Personal Data?
We process your Personal Data by relying on one or more of the following legal grounds:
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You have consented to us processing your Personal Data for specified reasons.
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In case of minors (below the age of 18), your parent or legal guardian has consented for specified reasons
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The processing is necessary for compliance with a legal obligation we may have towards other stakeholders like law enforcement agencies, government agencies, regulators, etc.
Where the processing is based on your consent, you have the right to withdraw your consent at any point in time. Upon receipt of your request to withdraw your consent, the consequences of withdrawal will be communicated to you. In many cases, upon such a withdrawal, we may not be able to continue offering our services to you. You may withdraw your consent by contacting us using the details specified in the ‘Contact Us’ section.
Whom do we share your personal data with?
We may disclose your personal data to:
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IT Service Providers or other Service Providers rendering services and/or products to us;
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Your employer or academic institution, if your enrollment to the course was facilitated by them;
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Companies offering jobs, for the purpose of facilitating placements;
We may additionally share your Personal Data under the following circumstances:
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To respond to court orders or legal process, or quasi-judicial authorities or to establish our legal rights or defend against legal claims.
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For the purpose of complying with government regulations and fulfilling mandatory disclosure requirement.
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if we are acquired by or merged with another company.
Data Storage:
The data collected from you is stored in India. Any Personal Data that we transfer will be protected in accordance with this Privacy Notice.
How Do We Use Cookies and other Tracking Mechanisms?
We use cookies and other tracking mechanisms on our website to collect data about you. We use the data collected from cookies and trackers to analyze trends and statistics. This will help us optimize and customize your website experience and to provide better website functionality.
How Do We Secure Your Personal Data?
We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure that appropriate physical, technical and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission, and deletion. We train our employees in the importance of maintaining the privacy and security of your Personal Data. We ensure that the third parties with whom we share your Personal Data under appropriate contracts take appropriate security measures to protect your Personal Data in line with our policies.
How Long Do We Keep Your Personal Data?
We retain your Personal Data for as long as it is required to fulfil the purposes outlined in this Privacy Notice and for legal or regulatory reasons.
What Are Your Privacy Rights?
You have certain rights regarding your Personal Data that is with us, and we commit to providing you with them.
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Right to Access Information: You have the right to get confirmation and access to your Personal Data that is with us along with other supporting information.
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Right to Correction and Erasure: You have the right to ask us to correction, complete, update and erase your personal data which is stored with us.
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Right to nominate You have the right to nominate, any other individual, who shall, in the event of your death/ incapacity exercise your rights with respect to the Data Privacy
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Right of grievance redressal: You have the right to readily available means of grievance redressal in respect of any act or omission committed by us in relation to your personal data or your rights guaranteed under this act.
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Right to withdraw consent: You have the right to withdraw your consent at any point of time. However, in some circumstances, we may have to limit the products and services provided to you due to withdrawal of your consent.
If you wish to make a request to exercise any of your rights, you can contact us using the details in the ‘Contact Us’ section of this Privacy Notice.
How Do We Keep This Notice Up to Date?
We regularly review and update our Privacy Notice to ensure it is up-to-date and accurate. Any important changes to this privacy notice will be updated and notified in the website. When we post changes to this Privacy Notice, we will revise the “last updated” date.
Limitation of Liability
To the extent permissible under the law, we shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data, information, or other intangible losses (even if we have been advised of the possibility of such damages), arising out of this Privacy Policy.
Governing Law, Jurisdiction and Dispute Resolution
This Privacy Policy shall be construed and governed by the laws of India without regard to principles of conflict of laws. However, if a dispute resolution mechanism is available under a separate statute relevant to the Privacy laws, that mechanism shall be the primary method for resolving the dispute under this notice. In the absence of such a mechanism, all disputes, differences, claims, controversies and the like, which may arise between the parties to this Privacy Policy, including construction, meaning or operation or effect of the same shall be referred to arbitration of a sole arbitrator to be nominated by the MCCI Arbitration, Mediation and Conciliation Centre (MAMC), at the request of the authorized signatory of either TVS Training & Services Ltd. or yourself, as the case may be, and such arbitration shall be conducted in accordance with the provisions of the Arbitration and Conciliation Act, 1996, or its statutory amendments, and in accordance with the MAMC’s Rules of Arbitration and Conciliation or its amendments, in English language, and the seat of arbitration shall be at Chennai. The Award passed by the Arbitrator shall be final and binding on both the Parties.
For any interim relief, the courts in Chennai shall have exclusive jurisdiction.
How Do You Contact Us?
For any further queries and complaints related to privacy or exercising your rights, you could reach our Data Protection Officer at the following address:
Email: dpo@tvsts.com