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Understand how 8D methodology will help to solve the problem in a structured way. This 8D methodology is predominantly used for resolving customer complaints.
8D – PROBLEM SOLVING TECHNIQUE
89259 06892
Duration | 6 Hours (2hrs/day)
ELIGIBILITY:
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Employees engaged in shop floor handling internal complains & supplier complains
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Employees engaged in handling customer complaints
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Employees from other functions
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Min of 1 years’ experience (manufacturing, customer handling, quality & production functions)
CERTIFICATION CRITERIA:
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Attendance – 90% Min
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Assignment completion – 100%
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Post-test assessment score – 70% Min
HIGHLIGHTS
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8D methodology explained through real time industry problems
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Online exercise & online continuous assessments to keep the participants engaged in the sessions
CONTENTS
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What is 8D
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The need of 8D
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Who are involved in 8D
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Common tools used in 8D & its application
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Problem identification
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Containment actions
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Investigation of the problem
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Analysis
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Corrective actions and preventive actions in details ( occurrence & detections mechanism )
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Standardisation of the process
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Effectiveness of the countermeasure
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8D culture & its benefits
OUTCOMES
By The End Of Course The Learner Will:
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Understand the importance of 8D
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Understand the 8D methodology
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Understand the activities to be carried in each step of 8D
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Understand the various benefits of having 8D culture in the organisation.
